Frequently Asked Questions

VibeKnee FLEXI-RELIEF Massager uses a combination of soothing heat, therapeutic vibration massage, and dynamic compression to penetrate deep into the tissues, reduce inflammation, and accelerate the healing process. These therapies work together to alleviate pain, improve circulation, and restore mobility in your knees.

Yes, VibeKnee FLEX-RELIEF Massager is designed with safety in mind. It uses FDA-approved and CE, FCC, ROHS certificates, which are non-invasive and pose minimal risk when used according to the manufacturer’s instructions. Always follow the guidelines for safe and effective use.

For optimal results, we recommend using VibeKnee FLEX-RELIEF Massager daily for 15-20 minutes. Most users begin to notice significant pain relief and improved mobility within 2-4 weeks of consistent use.

While VibeKnee FLEXI-RELIEF Massager is generally safe for most users, we recommend consulting with your healthcare provider before starting any new treatment, especially if you have a pre-existing medical condition, are pregnant, or have had recent surgery.

VibeKnee FLEXI-RELIEF Massager is effective for a wide range of knee issues, including pain from joint degeneration, tendonitis, ligament injuries (such as ACL/MCL), meniscus tears, and general knee discomfort from overuse or aging.

VibeKnee FLEX-RELIEF™ Massager pad was designed first for knees, but the adjustable Velcro strap and detachable controller let you wrap it comfortably around elbows, shoulders, or even the upper calf.

Elbow & Shoulder: center the graphene-heat panel over the joint, tighten until snug (not constricting), then choose your heat/vibration level.

Calf & Hamstring: great for post-workout soreness; use the included extension strap if you need extra length.

Our massager is designed for effortless use right out of the box, making it easy to enjoy a soothing therapy session from home.

With simple LED controls, VibeKnee FLEX-RELIEF Massager delivers heat, therapeutic vibration massage, and dynamic compression for effective pain relief and recovery. It’s the ultimate at-home solution for easing stiffness, improving mobility, and supporting long-term knee/elbow/shoulder health.

VibeKnee FLEX-RELIEF Massager is equipped with a long-lasting battery that provides up to 3 hours of continuous use on a single charge, making it convenient for daily sessions without frequent recharging.

We process orders in 1–2 business days.

Free Standard Shipping delivers within 5–10 business days after dispatch.

Yes, you can choose Expedited Shipping (4–6 business days) at checkout for a flat US $9.99.

Right now we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses. International shipping is processed orders within 2-3 business days, excluding weekends and holidays. Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

The moment your order leaves our warehouse you’ll get an email with a tracking link so you can follow every stop until delivery.

We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@vibeknee.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If the product is defective or we made a mistake, return shipping is on us. For all other returns, customers cover the return postage.

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. We’ll email you as soon as it’s processed.