Question 1

How does VibeKnee FLEXI-RELIEF Massager work?

Accepted Answer

VibeKnee FLEXI-RELIEF Massager uses a combination of soothing heat, therapeutic vibration massage, and dynamic compression to penetrate deep into the tissues, reduce inflammation, and accelerate the healing process. These therapies work together to alleviate pain, improve circulation, and restore mobility in your knees.

Question 2

Is this safe to use?

Accepted Answer

Yes, VibeKnee FLEXI-RELIEF Massager is designed with safety in mind. It uses FDA-approved and CE, FCC, ROHS certificates, which are non-invasive and pose minimal risk when used according to the manufacturer’s instructions.

Question 3

How often should I use it to see results?

Accepted Answer

We recommend using VibeKnee FLEXI-RELIEF Massager daily for 15–20 minutes. Most users begin to notice significant pain relief and improved mobility within 2–4 weeks of consistent use.

Question 4

Can I use this if I have a pre-existing medical condition?

Accepted Answer

While VibeKnee FLEXI-RELIEF Massager is generally safe for most users, we recommend consulting with your healthcare provider before starting any new treatment, especially if you have a pre-existing medical condition, are pregnant, or have had recent surgery.

Question 5

What types of knee pain does this help with?

Accepted Answer

VibeKnee FLEXI-RELIEF Massager is effective for a wide range of knee issues, including joint degeneration, tendonitis, ligament injuries (such as ACL/MCL), meniscus tears, and general knee discomfort from overuse or aging.

Question 6

Can it be used on other parts of the body?

Accepted Answer

VibeKnee FLEXI-RELIEF™ Massager pad was designed first for knees, but the adjustable Velcro strap and detachable controller let you wrap it comfortably around elbows, shoulders, or even the upper calf. It's great for easing soreness in elbows, shoulders, calves, and hamstrings.

Question 7

Are they easy to use at home, by yourself?

Accepted Answer

Yes. The massager is designed for effortless use right out of the box. With simple LED controls, it delivers heat, therapeutic vibration massage, and dynamic compression for effective pain relief and recovery—perfect for home use.

Question 8

How long does the battery last?

Accepted Answer

VibeKnee FLEXI-RELIEF Massager is equipped with a long-lasting battery that provides up to 3 hours of continuous use on a single charge.

Question 9

How long will it take to get my order?

Accepted Answer

We process orders in 1–2 business days. Free Standard Shipping delivers within 5–10 business days after dispatch.

Question 10

Is faster shipping available?

Accepted Answer

Yes, you can choose Expedited Shipping (4–6 business days) at checkout for a flat US $9.99.

Question 11

Do you ship outside the United States?

Accepted Answer

Currently, we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses. International shipping is processed within 2–3 business days.

Question 12

How can I track my package?

Accepted Answer

Once your order ships, you'll receive an email with a tracking link so you can follow every step of the delivery process.

Question 13

What’s your return policy?

Accepted Answer

We accept returns up to 7 days after delivery if the item is unused and in original condition. Refunds will be issued minus the shipping cost for the return. For damaged items, please email support@vibeknee.com with your order number and a photo of the item's condition.

Question 14

Who pays for return shipping?

Accepted Answer

If the product is defective or we made a mistake, return shipping is on us. For other returns, customers cover the return postage.

Question 15

How long do refunds take?

Accepted Answer

Refunds are issued to your original payment method within 5–7 business days after the returned item is received and inspected.

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